Privacy Policy
This policy explains what information Meridian Claims Support handles and how it is protected. It covers this website and the claims support work we do for business clients.
Who we are
Meridian Claims Support is based in Delhi, India, and provides claims support services to insurance and trade businesses. We work for businesses, not for individual policyholders.
Information this website collects
This website has no contact form, no user accounts and no advertising or analytics trackers. We do not set cookies.
The page loads its typefaces from Google Fonts, so Google receives your device's IP address when the page opens, as it would for any site using that service.
Information you send us
If you email, call or message us, we receive your name, contact details and whatever you choose to tell us. We use it only to reply to you and to discuss or provide our services.
Client files and claim documents
Our clients share claim files with us so that we can prepare work for them. These files may contain personal information about policyholders, claimants and other people.
- We handle this information only on the client's instructions and only for the work the client has asked for.
- Wherever possible we work inside the client's own secure folder or system.
- We do not keep copies of client files after the work is delivered, unless the client asks us to or the law requires it.
- We do not contact a client's insureds or claimants unless the client asks us to.
- The client remains responsible for deciding how the information is used. We act as its service provider.
Sharing
We do not sell personal information and we do not share it for marketing. We disclose it only to the client it came from, to people the client tells us to involve, such as a surveyor, or where the law requires disclosure.
Where information is handled
Our work is done in India. Information sent to us from another country, including the United States, is therefore accessed in India. We will sign a confidentiality or data protection agreement with any client that requires one.
Security
Access to client files is limited to the people working on them. Files are exchanged through password-protected systems, not open email attachments, wherever the client provides such a system. We will tell a client promptly if we learn that its information has been lost or wrongly accessed while in our hands.
How long we keep information
Enquiry emails and business correspondence are kept for as long as needed to deal with the enquiry and to keep ordinary business records. Client files are handled as described above.
Your choices
You can ask us what information we hold about you, and ask us to correct or delete it. If your information reached us in a client's claim file, we will pass your request to that client, who decides how to respond.
Changes to this policy
If we change this policy, the new version will be posted on this page with a new effective date.
Contact
Questions about this policy can be sent to Narinder Khanna:
info@meridianclaimssupport.com
+91 83758 26276